Documentation
Active @UNDELETE Ver 2.0See documentation for latest version

Restore Location

Choose Restore Location Carefully

It is important to restore files to a logical drive, removable drive, floppy disk or network drive other than the location from which the deleted file data is being recovered. For safety of the recovered data, the default settings of the utility do not allow writing the restored file into the same drive as the deleted file. The reason for this is that there is a chance that a newly-created file might overwrite data that is being recovered, or destroy the contents of other deleted files.

If there is no other choice, it is possible to configure the utility to write the recovered file to the same location as the original data.

If saving a recovered file to an original location, save it with a different file name. If file contents are not recovered properly, this step can help in differentiating clusters of data in the Advanced Data Recovery method.

Follow these steps to allow writing to the same drive:

  1. In the main screen, click Action.
  2. Click Properties. The Active@ UNDELETE Properties screen appears.
  3. Click the Preferences tab.
  4. In the Recovery section of this screen, enable the checkbox Allow to the same drive.

Please read through these tips for best recovery practice.

IF POSSIBLE, DO NOT WRITE ANYTHING ONTO THE DRIVE CONTAINING YOUR IMPORTANT DATA. To install Active@ UNDELETE, you must write files onto a hard drive. If the erased data is really important to you, and your computer operates with only one drive, follow these steps:

  1. Go to a second computer and install Active@ UNDELETE.
  2. At the first computer, turn the power off and remove the power cable from the power source.
  3. Ground yourself to avoid static electric charge.
  4. Open your computer case and remove the entire hard drive with deleted files from the bracket.
  5. Take the removed hard drive to the second computer and attach it so that the second computer has access to its own drive and to the drive with deleted files.

Troubleshooting

The following scenarios are provided from help service offered to actual customers.

When starting Active@ UNDELETE, I get an error message that reads "Access is Denied". The main screen does not display any drives. I'm running Windows NT 4.0.

Possible Cause:  Windows NT 4.0, Windows 2000 and Windows XP have a built-in security feature. You might be logged into the system with an account that does not belong to the Administrators group. To recover erased data, low-level access to hardware is required. With administrative privileges, you will receive permissions that allow installing new software and running it.

Solution: If Active@ UNDELETE was installed, uninstall it. Log off as the current user and log on with a profile that is member of the Administrators group. Install software again and run it.

I have Windows NT 4.0. I have installed MMC but when I try to run it, I see an error that says:
              "ActiveUndelete.MSC" is not a Microsoft Management Console Document or cannot be run. 

Possible Cause #1: Your Microsoft Management Console has version 1.1 or less. You can check the version of MMC by clicking Help -> About from the main menu command bar.

Possible Cause #2: Windows NT needs to be rebooted after MMC installation to activate file association for all documents having the extension ".MSC" with newly installed Microsoft Management Console components.

Solution for #1: Uninstall software and explicitely mark "Microsoft Management Console" component when you install it again. Proper version of MMC should be downloaded and installed.

Solution for #2: Reboot the machine and try running software again.

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