Data Recovery Frequently Asked Questions
Sales Questions
- How to buy your products without a credit card? What are the payments terms?
- How is your product delivered?
- Is there a way to re-download the purchased copy of Active@ UNDELETE and install it again.
- What do I need to do to get the update from the previous version to the latest one?
- What should I do if I receive the following error during purchase process: General System Problem. Contact Support Dept. Unable to access an order. Your session might be expired. (IP:000.00.00.00).
Technical Questions
Active@ Undelete Scan Methods
- What is the difference between Quick Scan and Low Level Scan?
- What is the difference between Scan for Deleted Partitions and Low Level Scan?
- How much time does it take to make a Disk Scan on 100 Gb size HDD?
- How to minimize time spent on Disk Scan?
- What is the ! Lost & Found ! folder?
Active@ Undelete Search Methods
Deleted Files and Folders
- I have deleted a very important document. Is it possible to restore it?
- I deleted a file. How long do I have before data recovery is no longer possible?
- Is it possible to recover files that might have been "overwritten" since deletion?
Lost or Reformatted Partitions
- Can I use your program to search and recover the lost data from the deleted/reformatted partitions?
- How do I recover lost hard drive partition?
- I cannot see my drive in the list of drives. What to do if my partition is damaged or deleted? Are there other tools I can use to save my data?
RAID Arrays
- What types of RAID arrays is it possible for Active@ UNDELETE program to recover the data from? Screen
- How can I recover the data from the RAID arrays? Screen
Common Questions
- How can I prevent the future unauthorized data recovery?
- Windows XP user has been removed from the computer. Is it possible to find some folder/files from the deleted user account (profile)?
- I get an error saying "Unknown exception..." What does this mean?
- What is a Disk Image? Why is it needed?
- How can I minimize risk of data loss?
- What are the chances of recovering the photographs?
- Does Active@ UNDELETE work under Windows NT/2000/2003/XP?
- Does Active@ UNDELETE work under Windows 95/98/ME ?
- Does Active@ UNDELETE work under Windows Vista / Windows 7?
- Does Active@ UNDELETE support localized (e.g. French, Spanish) files names?
- Will Active@ UNDELETE recover long file names?
- Does Active@ UNDELETE support dynamic disks?
Active@ UNDELETE v. 5.0 - Frequently Asked Questions
- What is the difference between Simple Scan and Advanced Scan?
- What is the difference between Advanced Device Scan and Low Level Scan?
- How much time does it take to make an Advanced Scan on 100Gb size HDD?
- How to minimize time spent on Advanced Scan?
- What is the !!!Advanced Extra!!!, and !!!Extra Deleted !!! folders on my disk drive for? What is the difference between them?
- What is the best way to find my data in the Advanced Search results?
