How to buy your products without a credit card? What are the payments terms?
The preferred method of order is the on-line ordering with a credit card. In this
case the software's download link will be sent to you by e-mail within several
minutes.
If you wish to pay without a credit card you can send us Bank Money Order,
Certified Cheque, PO (on orders of 500$ US or more), Bank
Money Transfer along with the completed order form: http://www.active-undelete.com/downloads/OrderForm.pdf. Usually it takes up
to 10 business days to complete your order offline.
I just placed an order for your software via PayPal and I have not received my
registration keys or access links to the software.
If you have used an e-Check payment method, it can take several days for this
transaction to clear through PayPal You may wait for the transaction to clear or you
may
place a non e-check order through PayPal and contact us at sales@lsoft.net for
assistance to cancel the first transaction.
Re-download software
Is there a way to re-download the purchased copy of Active@ UNDELETE and install it
again.
Should you ever need to download your licensed software again, you can do it anytime
at
our Clients Center free
of charge.
What do I need to do to get the update from the previous version to the latest one?
You can do it anytime at our Clients Center. All upgrades are free within 90 days after purchase.
Product Delivery FAQ
How is your product delivered
All our products are delivered electronically. After order completion a download link
is immediately available to access the
registered version. A follow-up email is also sent within several minutes that include
instructions to access the software in
the future.
To receive the software on CD Media as-well, click on the check box for “Product Delivery
on CD-ROM + 19.90$” in the shopping
cart of our web store.
How can I change the email address for my order/profile because I am changing the
provider?
When accessing your order from a download link, you may click on the "Change E-mail"
link. A charge may apply. Should you have
any questions, you may contact sales@lsoft.net
I am not able to download the software after purchasing the annual support. I click
on the link "Re-Download", and it keeps
returning me to order information page for my order.
The order information page contains a button which reads "Click to E-mail Me Registration
Info". Please click this button and an
email will be sent to you with your registration keys and download access link.
I have previously purchased an earlier version of the software. Can I download the
latest version?
Yes, you may. Please use the download access link that was emailed to you when you
purchased the product. Accessing this link to
provide you options to get the latest edition. You may also visit our Customer Communications
Center to login in with your email
address.
I recently purchased the support renewal and immediately checked for an update to
my product. It indicated there were no new
updates in the UPDATES section of the Customer Support Centre.
Simply go back to the Orders/Downloads section within your profile and click to RE-DOWNLOAD
your actual software product. You
will automatically be given the latest edition of the software. An email will be sent
to you with new registration keys and a
download access link.
Technical Questions
Scan Techniques
What is the difference between Quick Scan and Low Level Scan?
Scanning logical drives is a required step for recovering files and folders – during
the
scan all deleted (and existing) file and folders are detected. There are two ways
to scan
a drive or a partition:
Quick Scan - quick and sufficient and can detect deleted files in most
of the cases if file structures remains intact. If partition (or Logical Drive) is
severely damaged and file structure is beyond recognition, it is recommended to use
Low Level Scan.
Low Level Scan - where files will be detected by a unique file
signature. In addition, any deleted partition that may contain files will be detected
also.
What is the difference between Scan for Deleted Partitions and Low Level Scan?
Scan for Deleted Partitions collects all information about deleted partitions based
on user specified options (such as Scan type, scan area etc.).
In case of Low Level Scan, selected Disk Area will be scanned with attempts to detect
deleted files by its signature. This scan is almost the same as Drive's Low Level
scan.
The only difference is that it may go beyond the drive's boundaries.
How much time does it take to make a Disk Scan on 100 Gb size HDD?
Estimated scan time may take from several minutes to a few hours and critically depends
on various disk conditions, such as:
Disk Condition - the more corrupted sectors the hard disk drive has, the slower the
read access for particular area is;
Disk Usage - the less free space your hard disk has the more time it takes to scan
it through;
Data de-fragmentation - the less data is fragmented on the disk the faster scan
process collects all information about files and their condition;
Scan Type - selecting certain scan type may affect estimated scan time;
Number of files selected by signature during the scan process will affect estimated
scan time significantly. Reduce the amount of files you wish to find and you can get
you scan results much faster!
How to minimize time spent on Disk Scan?
There are several operations you can do to minimize the scanning time:
Use faster CPU (central processing unit) for faster searching algorithms processing.
Stop anti-virus software.
Unload all unused application at the moment that may use much operating memory or
produce HDD activity;
Close Windows File Explorer
Estimated scan time may take from several minutes to a few hours and critically depends
on various disk conditions, such as:
Disk Condition - the more corrupted sectors the hard disk drive has, the slower the
read access for particular area is;
Disk Usage - the less free space your hard disk has the more time it takes to scan
it through;
Data de-fragmentation - the less data is fragmented on the disk the faster scan
process collects all information about files and their condition;
Scan Type - selecting certain scan type may affect estimated scan time;
Number of files selected by signature during the scan process will affect estimated
scan time significantly. Reduce the amount of files you wish to find and you can get
you scan results much faster!
What is the ! Lost & Found ! folder?
The !Lost & Found! folder contains files and folders that have no parent
directory (parent folder was deleted and its entry was overwritten).
Work with scan results
What is the !Lost & Found! folder?
The !Lost & Found! folder contains files and folders that have no parent
directory (parent folder was deleted and its entry was overwritten).
What is the best way to find my deleted data after Drive Scan completes?
Almost all files (in NTFS) may change their primary location after the Delete
operation completes. The reason for it is the lost connection with parent ID attribute.
After the scanning process is complete the deleted files can be found in the
!Lost&Found! folder.
We advise you to use one of the following tools to organize your scan results and
proceed to actual file recovery:
File Filter bar. Using this tool in different views you can filter out
files by their attributes and by name masks. File Filter bar can be used in Recovery
Explorer view, Document view or Search Results view;
Search - you can search selected drive or folder for files or folders
providing certain criteria, such as file mask, recovery status, date, size range or
file attributes. See application manual for details;
File Preview - special panel view, that allow to preview scrolled files
before actual recovery.
Recover deleted Files and Folders
I have deleted a very important document. Is it possible to restore it?
More likely yes, if the file has not already been over-written (by another file).
As soon as you discover that an important file is deleted, download and install
Active@ UNDELETE to separate drive (e.g. install Active @ UNDELETE
to any other drive then the one where document where deleted) and search for this
file.
It is a good idea to avoid disk activity on the particular hard drive where the file
should have been. Here are some tips:
Do not add or delete files or applications on this drive;
Avoid restarting the computer, if possible;
Do not invoke a large number of programs concurrently (this causes increased
page-swapping activity)
Any of these activities might overwrite or partially overwrite a deleted document.
Any
changes to the Files Table will make finding a deleted file more complicated.
The more free hard drive space you have on your computer, the greater the chances
of a
successful recovery are. It is always a good idea to extract and install Active@
UNDELETE to a SEPARATE physical or logical hard drive - one that does not contain
important deleted files.
How long do I have before data recovery is no longer possible?
It is not possible to predict a time like this in hours or days. Microsoft
Windows can overwrite a deleted file immediately if it selects the same data
clusters.
To maximize recovery chances try not to write anything onto the drive where a deleted
file is located before you start using recovery software.
Is it possible to recover files that might have been "overwritten" since deletion?
Try the our Free DEMO and see if you can
find an older version of the file you are trying to recover. Ensure it is recent and
about the right size. If the demo can find it there is a chance to recover it. There
is
no guarantee that the file will not have been overwritten since deletion.
Restore deleted or damages partitions
Can I use your program to search and recover the lost data from the deleted/reformatted
partitions?
In this case, instead of the original partition entry we would have a new one and
everything would work fine except that later on we could recall that we had some
important data on the original partition.
If you've created MBR, Partition Table, Volume
Sectors backup before the problem (for example, Active@ Partition
Recovery and Active@ UNERASER can do this), you can
virtually restore it back and look for your data (in case if it has not been overwritten
with new data yet).
Some advanced recovery tools also have an ability to scan the disk surface and try
to
reconstruct previously deleted partition information from the remnants of information
(i.e. perform virtual partition recovery). However there is no guarantee that you
can
recover anything.
How do I recover lost hard drive partition?
In Active@ UNELETE partition restoration process can be divided into three steps:
Active@ UNDELETE displays in the list only existing drives. If partition is damaged
or
deleted, you need to perform an extended scan to detect and access it.
You can also try one of these other quality products from Active Data Recovery
Software:
Active@
UNERASER - Can help unerase or copy files and folders from an existing,
deleted or damaged partition onto another safe drive.
Active@
File Recovery for Windows. This is standalone application that can help to
recover files and folders from an existing, deleted or damaged partition onto
another safe drive from within a Windows environment.
Common FAQ
Can Undelete generate a log of recovered files?
The Undelete log records the list of recovered files. Recover the required data then when recovery is complete, save the Undelete Log.
How can I prevent the future unauthorized data recovery?
Active@
ERASER - The most comprehensive data destruction tool set that includes
Windows and DOS applications to keep your Personal Computer secure from undesired
data
recovery.
Active@
KillDisk - Powerful and compact software that allows you to destroy all data
on hard disks, USB drives and floppy disks completely, excluding any possibility of
future recovery of deleted files and folders. It's a hard drive and partition eraser
utility.
A user has been removed from the computer. Is it possible to find some folder/files
from
the deleted user account (profile)?
If you have local rights as administrator you may detect and recover files deleted
under
other user accounts only if they are not encrypted.
I get an error saying "Unknown exception..." What does this mean?
In case if you receive this message, please contact out technical support team :
support@active-undelete.com.
Please attach to your e-mail application log files as well, which can be found in
application directory Active@ UNDELETE.
What is a Disk Image? Why is it needed?
A Disk Image is a mirror of your logical drive or physical device that is
stored in one large file. A Disk Image file can be useful when you want to back up
the
contents of the whole drive, and restore it or work with it later.
Before you start
recovering deleted files, it may be a good idea to create a Disk Image for the entire
drive, if you have enough space on another drive. The reason for doing this is for
insurance. If you do something wrong while recovering the files (for example, recovering
files onto the same drive they came from), you will be able to recover these deleted
files and folders from the Disk Image that you have wisely
created.
Active@ UNDELETE provides extensive functionality to
recover files from a Disk Image. You can create an image of a logical drive, a device
or
a partition. Save the disk image as one large file or split the image into chunks
the
size you prefer for later use.
How can I minimize risk of data loss?
No one wants to lose vital data stored on a hard disk. To ensure the integrity of
data,
backup copies can be the best line of defense. When the unthinkable happens, and data
cannot be seen from the operating system, another route must be taken to retrieve
lost
data.
The table below outlines the main causes of data loss, showing the frequency of
occurrence:
Cause
Chance
Accidental removal of files and folders and then emptying Recycle
Bin
~ 75%
After physical damage of critical sectors on HDD ("bad clusters") some
drives become unreadable
~ 6%
Loss of information due to a power failure or power surge
~ 5%
Deletion of logical drive or partition itself then recalling important data
on it
~ 3%
Damage of MBR, Partition Table, Volume Boot Sectors by virus
~ 3%
Other
~ 8%
Don't Forget following these Recovery Tips to avoid data loss.
CREATE DISK IMAGE IF YOU HAVE EXTRA HARD DRIVE, OR OTHER LOGICAL DRIVES ARE BIG
ENOUGH!
Disk Image is a mirror of your logical drive that is stored in one file. This can
be
useful when you want to backup the contents of the whole drive, and restore it or
work
with it later. Before you start recovering the deleted files, it may be a good idea
to
create a Disk Image for this drive, if you have enough space at another drive. Why?
Because if you do something wrong while recovering the files (for example, recovering
them onto the same drive could destroy their contents), you still will be able to
recover these deleted files and folders from the Disk Image that you have wisely
created.
DO NOT WRITE ANYTHING ONTO THE DRIVE CONTAINING YOUR IMPORTANT DATA THAT YOU HAVE
JUST DELETED ACCIDENTALLY!
Even data recovery software installation could spoil your sensitive data. If the data
is really important to you, and you do not have another logical drive to install
software to, take whole hard drive out of the computer and plug into another computer
where data recovery software has been already installed.
DO NOT SAVE ONTO THE SAME DRIVE DATA THAT YOU FOUND AND TRYING TO RECOVER!
While saving recovered data onto the same drive where sensitive data was located,
you
can intrude in process of recovering by overwriting table records for this and other
deleted entries. It's better to save data onto another logical, removable, network
or
floppy drive.
DO NOT MAKE DISK DEFRAGMENTATION.
You should not use any disk de-fragmentation
utilities such as CHKDISK & SCANDISK. The HDD sectors containing information of
the previously deleted files can be overwritten with the new data.
I accidentally erased compact flash card, about six weeks ago. What are the chances
of
recovering the photographs?
Active@ UNDELETE supports the recovery from the flash cards. It is
not possible to predict a time like this in hours or days. Microsoft Windows
can overwrite a deleted file immediately if it selects the same data clusters. Download
and install Active@ UNDELETE Demo application, run scan
on a Flash card and observe the results. If deleted files are detected and can be
previewed in File Preview Tool, then more likely you can have your photos back.
Does Active@ UNDELETE support localized (e.g. French, Spanish) files names?
Yes, provided the OS and file system support localized file names.
Will Active@ UNDELETE recover long file names?
Yes, provided the OS and file system support long file names.
Does Active@ UNDELETE support dynamic disks?
Yes, Active@ UNDELETE supports dynamic disks. In most recent version (version 8.x)
Active@ UNDELETE can assemble broken dynamic arrays.
