Sales Questions

1.  How to buy your products without a credit card? What are the payments terms?
2.  How is your product delivered?
3.  Is there a way to re-download the purchased copy of Active@ Undelete and install it again.
4.  What do I need to do to get the update from the previous version to the latest one?
5.  What should I do if I receive the following error during purchase process: General System Problem. Contact Support Dept. Unable to access an order. Your session might be expired. (IP:000.00.00.00).

Technical Questions

Active@ Undelete Scan Methods

1.  What is the difference between Simple Scan and Advanced Scan?
2.  What is the difference between Advanced Device Scan and Low Level Scan?
3.  How much time does it take to make an Advanced Scan on 100Gb size HDD?
4.  How to minimize time spent on Advanced Scan?
5.  What is the !!!Advanced Extra!!!, and !!!Extra Deleted !!! folders on my disk drive for? What is the difference between them?

Active@ Undelete Search Methods

6.  What is the best way to find my data in the Advanced Search results?

Deleted Files and Folders

7.  I have deleted a very important document. It was deleted BEFORE Active@ UNDELETE was installed on my computer. Is it possible to restore it?
8.  I deleted a file. How long do I have before data recovery is no longer possible?
9.  Why can I not find deleted files in the original location?
10. Is it possible to recover files that might have been "overwritten" by a file of the same name with your program?

Lost or reformatted partitions

11. Can I use your program to search and recover the lost data from the deleted/reformatted partitions?
12. How do I recover lost hard drive partition?
13. I cannot see my drive in the list of drives. What to do if my partition is damaged or deleted? Are there other tools I can use to save my data?

RAID Arrays

14. What types of RAID arrays is it possible for Active@ Undelete program to recover the data from?
15. How can I recover the data from the RAID arrays?

Common Questions

16. How can I prevent the future unauthorized data recovery?
17. Windows XP user has been removed from the computer. Is it possible to find some folder/files from the deleted user account (profile)?
18. I get an error saying "Unknown exception..." What does this mean?
19. What is a Disk Image? Why is it needed?
20. How can I minimize risk of data loss?
21. I inadvertently erased a 128 MB compact flash card, about six weeks ago. What are the chances of recovering the photographs?

22. Does Active@ UNDELETE work under Windows NT/2000/2003/XP?
23. Does Active@ UNDELETE work under Windows 95/98/ME ?
24. Does Active@ UNDELETE support localized (e.g. French, Spanish) files names?
25. Will Active@ UNDELETE recover long file names?
26. Does Active@ Undelete support dynamic disks?

Active@ UNDELETE v. 2.0 - Frequently Asked Questions

1. What is a Network License and how can I use it?
2. I have purchased the software Active@ UNDELETE. I need to recover some files from a computer which is not connected to the Internet. However, your install program downloads some files from the internet. I need a self-contained install that I can copy over to the target machine and install it there.