If you want to contact our technical support staff for help with file recovery, a file that contains a summary of your local devices is helpful. Active@ UNDELETE allows you to create a summary listing file in XML format. This data format is “human-readable” and can help our technical support staff analyze your computer configuration or point out disk failures.
To Create a Hardware Diagnostic File:
To save time when contacting our technical support staff, we highly recommend that you provide us with a hardware diagnostic file.