Hardware Diagnostic File

If you want to contact our technical support staff for help with file recovery, a file that contains a summary of your local devices is helpful. Active@ UNDELETE allows you to create a summary listing file in XML format. This data format is “human-readable” and can help our technical support staff analyze your computer configuration or point out disk failures.

To Create a Hardware Diagnostic File:

1. From the File menu, click Save Hardware Info As...